Frequently Asked Questions

We build custom operations systems for telecom contractors running 10 to 100 field crews. That includes job tracking, billing automation, crew management, job costing, and dig documentation, all connected into one system that matches how your business actually runs. No off-the-shelf software. Everything is built around your workflows, owner requirements, and your crew structure.

ISP and telecom contractors who install fiber, cable, or aerial infrastructure for owners and prime contractors. If you run field crews and deal with job closeouts, billing packets, compliance docs, and crew scheduling, we built this for you.

Those platforms are built for HVAC, plumbing, and general home services. They do not understand telecom workflows like pre-bore documentation, 811 ticket management, owner billing formats, or ISP subcontractor compliance requirements. TCS is purpose-built for telecom field operations. Nothing generic.

We work best with telecom contractors running 10 to 100 field crews. Big enough that spreadsheets and group chats are breaking down, but not so big that you have an IT department building internal tools.

Not necessarily. We often integrate with what you already use, whether that is QuickBooks, Excel exports from the owner portal, or existing fleet tracking. The goal is to fill gaps and connect systems, not rip and replace everything.

It starts with a free health check where we audit your current operations and identify the biggest gaps costing you money. From there, we scope out which modules you need, build them around your workflows, and roll them out to your crews with hands-on onboarding. Most clients start with one or two modules and expand from there.

The first module is typically live within 2 to 4 weeks. We do not spend months on requirements documents. We build fast, get feedback from your crews in the field, and iterate.

That is the number one concern we hear, and it is why we build differently. Every system is designed for how crews actually work in the field, not how an office thinks they should work. We keep interfaces simple, reduce data entry to the minimum, and handle onboarding directly with your crew leads.

You get direct access to the person who built your system. No ticket queues, no chatbots. When something needs to change, you call or text and we handle it. We also monitor system health proactively so issues get caught before they affect your crews.

Yes. Most clients start with whichever gap is costing them the most, usually billing automation or job tracking. Each module is designed to work standalone or connect with the others as you grow.

Pricing depends on which modules you need and how many crews you run. We offer three tiers: a single module starting at $1,999/month, a core operations bundle at $4,999/month, and full operations starting at $5,999/month. Every engagement starts with a free 60-minute health check so you know exactly what you need before committing.

There is a one-time implementation fee that covers system design, build-out, data migration, and crew onboarding. The exact amount depends on complexity, but we scope it during the health check so there are no surprises.

Most clients see returns within the first 60 days. The biggest wins come from recovering unbilled work (typically 3 to 8% of revenue), cutting billing cycle times in half, and reducing admin hours by 15 to 20 hours per week. Use our ROI calculator to see the numbers for your operation.

We offer month-to-month and annual agreements. Annual agreements include a discount. There are no multi-year lock-ins.

We build on modern cloud platforms that scale with your business. The specific stack depends on your needs, but everything is web-based, mobile-friendly, and designed to work on spotty cell connections that field crews deal with every day.

Yes. We build integrations with major owner systems and portals. If the owner requires specific billing formats, closeout documentation, or compliance submissions, we match those requirements exactly.

All data is encrypted in transit and at rest, hosted on enterprise-grade cloud infrastructure with automatic backups. You own your data, and we can export it anytime.

Your data is yours. We provide a full export of all your records, documents, and history. No data hostage situations.