What to keep before, during, and after every bore, so you can show what the ground looked like and which ticket governed the work.
Timestamped photos of the site before drilling starts, taken on the crew's phone with location turned on. Keep them with the job number.
Photos of the locate marks as found: which utilities were marked, the paint colors, and anything faded or missing.
The planned bore path staked or marked against the locates, plus bore start, equipment position, and depth notes where the owner asks.
The ticket number, locate date, and expiration for every utility on the site, written down before the crew starts. Check the ticket is still valid on the day you bore.
Keep the phone's timestamp and location on photos. Don't crop or edit them out. They show when and where the work happened.
When damage occurs, immediately document the incident with photos, crew statements, utility contact information, and incident details. Capture the scene before anything moves or changes.
Keep one file per claim: the claim number, insurer and utility correspondence, and the job's pre-bore records.
Keep the crew's marked map, with the codes and quantities on it, with the job. Add a copy of it to the claim file.
Before bore operations begin, crews photograph the site from multiple angles, document utility locate marks, record equipment positioning, and note 811 ticket status. Keep the phone's timestamp and location on every photo.
Crews verify and photograph utility locate marks on site, and note the utility type, mark color, and anything missing.
As boring begins, crews document bore machine location, bore angles, equipment setup, and bore start point. Photos during boring show equipment positioning and bore path progression.
If damage occurs, crews photograph the damage scene, record utility contact information, get crew statements, and write down what happened, before anything moves.
The office pulls the pre-bore photos, locate marks, bore notes, and damage photos into one file for the claim, with the claim number, insurer correspondence, and utility notifications.
File everything under the job number, in order, so a claims adjuster or attorney can follow what happened without calling the crew.
This is general information, not legal or insurance advice. If you get a damage claim, talk to your insurance agent and your attorney.
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