Your crews are working.
Your systems should be too.
Most contractors don’t need another tool. They need someone to look at how the operation actually runs, find where the money is walking out, and build exactly what’s missing. Sometimes it’s a dispatch board. Sometimes it’s billing automation. Sometimes it’s an AI agent that answers the phone at 11 PM so you don’t have to. Every operation gets a different answer, because every operation is different.
You don’t have to be the one who fights your crew to use something new. We build the system around how your crews actually work, then stay through the adoption process until the team is actually using it.
The Problem
Sound familiar?
The systems that worked when you were starting out are not the systems that scale with the operation you have now.
The problem isn’t that contractors don’t know what’s wrong. It’s that they’ve been managing around it so long it starts to feel normal.
- Dispatch still runs on group texts, spreadsheets, or whiteboards. Jobs fall through the cracks.
- Billing falls behind because closeout docs are scattered across texts, emails, and job notes, and nobody has a consistent process to collect them before invoicing.
- You have no real-time visibility into where crews are or what they’ve finished today.
- The big operations software companies want $50K+ and a 6-month setup. That’s built for companies three times your size.
- You tried a new system before. The crew ignored it, went back to spreadsheets, and you’re still cleaning up the mess.
That last one is the one nobody talks about. Building the system is the easy part. Getting a crew that ran on spreadsheets and group texts to actually adopt something new? That’s the work. Most consultants hand you a template and disappear right when adoption gets hard. We stay through it. We’re still in it 90 days after go-live, because that’s when the real adoption work happens.
Every contractor we’ve worked with has some version of these five problems. The mix is always different. The tools that fix them are always different. That’s why we don’t sell packages. We haven’t seen your operation yet.
There’s a better way.
We build custom operations systems that give your team full visibility into dispatch, billing, and finance, at a fraction of the cost of enterprise software. We do it in weeks, not months. No off-the-shelf software. No generic templates. A system built around how your crews actually work.
- ✓Job tracking from assignment to closeout, visible to your whole team
- ✓Billing queue that updates the moment a job closes in the field
- ✓Crew and subcontractor compliance tracked in one place
- ✓Job costing that shows margin on every job before the invoice goes out
- ✓Pre-bore documentation that protects you if a damage claim arrives
- ✓Built on a platform your team can access from the field or the office, no expensive licenses
We build the system. We train the team. We stay until it works.
Why every engagement starts with the analysis
We don’t sell software.
We diagnose before we prescribe.
You’ve probably already looked at the software. FieldRoutes, Procore, ServiceTitan. Some combination of spreadsheets and a group text nobody checks.
Here’s the problem with all of them. They were built for somebody else’s operation. Maybe a residential HVAC company in California. Maybe a commercial GC in New York. The dispatch flow doesn’t match how your crews actually work. The billing module doesn’t know your ISP rate codes. The compliance tracker doesn’t know what a DWC83 is.
So you bend your operation to fit the tool. And the parts that don’t bend get left on spreadsheets and text threads and Post-it notes on the monitor.
We do the opposite. We start with how your operation actually runs, find where it’s bleeding time and money, and build the fix around that. Sometimes it’s a full ops system. Sometimes it’s one AI agent taking over one task that was costing you ten hours a week. Sometimes it’s both.
We can’t quote you a build price until we’ve seen the operation. Any consultant who quotes you before the analysis is selling you a package, not a solution. That’s why every engagement starts with the Operations Analysis.
Book Your Operations AnalysisThe Operations Analysis
Every engagement starts
with a two-week Operations Analysis.
Fixed scope. Fixed fee. Real deliverable you can act on, whether you hire us to build or not.
What the fee covers
The Analysis is a paid engagement, not a sales call. The fee pays for recorded interviews with ownership and crew, a written opportunity matrix, a prioritized roadmap, and ROI math on every recommendation. It pays for the time it takes to do the work right.
We scope and quote your analysis on the fit call. You know what it costs before you commit. No surprises.
Week 1. Interviews and process mapping.
We sit down with leadership and get the strategic view. Where are you falling short on your KPIs? What’s eating the most hours? Where are you watching money walk out the door?
Then we talk to the crew. Dispatchers, PMs, billing, techs in the field. We ask them to walk us through a typical day, step by step. What’s the most boring, repetitive part of their job? What workaround have they built because the tools are broken? If they had an assistant, what would they hand off first?
We record every call. We use an AI notetaker so nobody is taking notes by hand. We do 80 percent listening, 20 percent talking.
Week 2. Opportunity matrix and roadmap.
We plot every finding on a 2x2 grid: business impact on one axis, implementation effort on the other. Four quadrants come out of that:
- Quick wins. Low effort, high impact. The first 30 to 90 days.
- Big swings. High effort, high impact. Months 4 to 18.
- Nice to have. Low effort, low impact. Bonus.
- Skip. High effort, low impact. Don’t waste the money.
Then we sit down with you and co-build the roadmap. You tell us which quick wins resonate. Which solutions your team would actually adopt. Which ones would get fought tooth and nail. By the end of that session, the plan is yours as much as it is ours, because you helped build it.
What you walk out with
- Recorded interviews and themes, searchable, yours to keep
- The full opportunity matrix, every finding plotted by impact and effort
- A prioritized roadmap: quick wins (30 to 90 days), medium swings (4 to 8 months), transformational projects (9 to 18 months)
- ROI math on the top opportunities: hours saved per week, people affected, annual dollar impact, implementation cost, Year 1 ROI
- A written recommendation of what to build first, what to build next, and what not to build at all
Why it’s not free
A proper analysis requires sit-down time with ownership and with the people actually doing the work. It takes two weeks of real effort, not a 30-minute demo call. Consultants who give the analysis away for free are either cutting corners on the discovery, or they’re not actually looking at the specific operation. The math is simple. If we invest the time to do it right, the fee has to reflect that.
The math works the other way too. Most contractors don’t realize how much the current operation is costing them until they see the matrix. The analysis pays for itself on the first quick win, if you choose to build it. And if you don’t build with us, you still walk out with the roadmap and the ROI math. Take it to another consultant. Use it yourself. It’s yours.
Most consultants present ideas. We present math.
Past Builds
Here’s what the analysis
has produced for other contractors.
Every operation gets a different build. These are the patterns we see most often, not a menu and not a price sheet. Your build will look like some of this, none of this, or something we haven’t built before.
Two contractors. Two completely different builds. Both started with an analysis.
From WhatsApp to a real operation
Today the crew has a live dispatch board, full billing visibility, and real-time status on every job in the field.
Before we started, everything ran on WhatsApp. Dispatch, damage tracking, job follow-up, all by text message. Information disappeared into group threads. Billing was delayed because nobody could find the completed job documentation. What should have taken minutes took ten times longer, and errors were absorbed as part of the cost of doing business.
We designed and built a system that integrates dispatch, operations, and billing into a single flow. Fewer errors. Faster collections. Decisions based on real data instead of the last text message someone remembered to send.
The crew didn’t want to change. Three months later, they don’t want to go back.
Billing that was weeks behind, now closed out at the job
Today every dollar owed gets tracked and collected. Invoices generate the moment a tech closes a job.
Before, there was no real billing system. Work was completed and documented somewhere: in texts, in notes, on paper. But pulling it together into an invoice took days. Sometimes weeks. Clients were getting billed late if at all, and nobody had a real picture of what was outstanding.
We rebuilt the billing process from scratch: a single system where every closed job surfaces what needs to be invoiced, with full visibility into what’s outstanding and how old it is. Invoicing connects directly to your accounting software, no more chasing paperwork across job sites.
Cash flow stabilized. Collections accelerated. The owner stopped spending Fridays chasing down payments from the week before.
Here are five patterns we see most often. Yours will look like some of these, or none of these.
Job Tracking
A single job record from assignment to closeout. Built for a contractor re-entering the same job data into three different systems. ISP portal to dispatch sheet to billing system. Same numbers, three places, every time. Field app captured footage, equipment, photos. No manual re-entry.
- Jobs import directly from your ISP platform, no manual re-entry
- Each job tracks status, crew assignment, locate tickets, and key dates
- Field app captures what the tech did: footage, equipment installed, photos, hours
- Closeout data flows directly to the billing queue, no paperwork chase
- Duplicate detection flags repeat addresses before they become billing errors
Your operation might need this. It might not. The analysis is how we find out.
Crew & Subcontractor Management
Crew and subcontractor compliance tracking. Built for a contractor who had two COI expirations blow up the same week. One sub showed up to a job uninsured, the other got pulled off site by the GC. Compliance expiration alerts, equipment assignment visibility, subcontractor invoice workflows with approval gates.
- Crew and subcontractor roster with rates, pay types, and market assignments
- Compliance document tracking: COI, DWC83, contracts, with expiration alerts
- Equipment and vehicle assignment, know who has what and when it’s due back
- Subcontractor invoice management with PM approval workflow
- Flag non-compliant subs before they’re assigned to a job
Your operation might need this. It might not. The analysis is how we find out.
Billing Automation
Billing automation tied to job closeout. Built for a contractor whose billing cycle was 21 days behind the job. Jobs auto-populated a billing queue on closeout. Rate codes by ISP contract. Direct integration with their accounting system, QuickBooks or Xero.
- Billing queue updates when a job closes, invoice-ready without chasing paperwork
- Rate cards by service code and ISP contract, right rate, every time
- Invoices link to the project, PO, and ISP contact automatically
- Accounting software sync (QuickBooks, Xero)
- Open invoice visibility: what’s been sent, what’s outstanding, what’s overdue
Your operation might need this. It might not. The analysis is how we find out.
Job Costing
Real-time job costing. Built for a contractor running jobs at a loss and not finding out until the books closed two weeks later. Crew-level margin analysis. Budget trend alerts before closeout, while the job could still be saved.
- Cost vs. billed on every job, see margin in real time
- Crew-level job costing, know which techs and crews run at rate
- Labor and materials tracked against the original quote
- Flag jobs that are trending over budget before they close
Your operation might need this. It might not. The analysis is how we find out.
Dig Documentation & Damage Defense
Dig documentation and damage defense. Built for a contractor who took a six-figure damage claim without GPS-tagged pre-bore photos to defend the crew. Pre-bore documentation, damage incident records, claim tracking. The one they wished they’d had before the claim arrived.
Three photos and a ticket number on every bore. Locate marks as found, bore path, 811 ticket. The record exists permanently, tied to the job, timestamped and GPS-tagged. If a claim arrives six months later, you’re not relying on memory, you’re pulling the file.
- Pre-bore photo documentation: locate marks as found, bore path, 811 ticket confirmation
- GPS-tagged, timestamped photos tied to the job record
- Notes for mark conditions, utility reps on site, and daily bore progress
- Damage incident record: photos, strike location, operator notification log
- Claim tracking: status, amount, correspondence, and resolution
Your operation might need this. It might not. The analysis is how we find out.
Most builds combine multiple workflows. The analysis tells us which ones.
Job closes in the field, billing queue updates, labor cost is recorded, the job costing dashboard reflects the margin in real time, and the dig documentation record for that same job is already on file. That’s what a connected build looks like. Whether yours needs all of it, some of it, or one piece nobody else has built yet, the analysis is where we figure that out.
This is a partial list. The analysis will tell us whether any of this applies to you, or whether your build looks completely different.
Book Your Operations AnalysisAI Agents and Automation
We also build AI agents that take over
the work your crew shouldn’t be doing by hand.
This is where the ten-hours-a-week-back-in-your-pocket work happens. An AI agent is a piece of software that runs in the background, does a specific job, and hands you the output.
Every operation has work that eats time but doesn’t require judgment. Reading resumes. Sorting email. Answering the same customer question 30 times a day. Pulling job data out of an ISP portal and typing it into your system. Chasing a sub for the same COI every quarter.
That’s what AI agents are for. Not replacing your people. Replacing the work that shouldn’t have been on their plate in the first place.
Examples of what we’ve built or are actively building
- Phone agent. Receives inbound calls, routes ISP job assignments into the dispatch board, takes tech check-ins, answers customer status questions, escalates emergencies. Runs around the clock. No voicemail at 5:01 PM.
- Hiring agent. Screens every applicant against your actual criteria: CDL class, OSHA certs, aerial vs. underground experience, ISP-specific qualifications. Ranks the shortlist. Sends interview invitations to the ones who make the cut. You open the top five resumes, not 140.
- Bid package agent. Pulls your company profile, crew certs, insurance, and compliance history and assembles a complete bid package or safety plan in minutes. ISP-specific formatting. Cert expiration validation before the package generates.
- Invoice follow-up agent. Monitors your AR aging and drafts follow-up emails on overdue invoices. Professional, branded, signed by you. You approve the send or auto-send the routine ones.
- Ops coordinator agent. Triages email, manages the calendar, tracks follow-ups on compliance docs and sub invoices, does research on new markets you don’t have time to dig into, and delivers a daily briefing before you open the inbox.
- Custom agents. Most of what we build is specific to the operation. If there’s a repetitive task eating your week, there’s probably an agent that can take it over. The analysis is where we find those.
The analysis is where we figure out which of these, or which custom ones, are worth building for you. Some operations need one agent. Some need five. Some don’t need any. We won’t build one for the sake of building one.
Book your fit callHow It Works
How we work with you.
Free 30-minute fit call
We talk for 30 minutes. You tell us what’s hurting. We tell you whether the Operations Analysis is a fit for your operation, or whether you’d be better off buying off-the-shelf software and skipping the consulting entirely. We also scope and quote the analysis on this call.
Operations Analysis
Two weeks
Discovery interviews with ownership and crew, process mapping, opportunity matrix, roadmap, ROI math. You walk out with a written plan you can act on, whether you hire us to build or not.
Custom build
30 to 180 days, scoped to the roadmap
We build whatever the analysis said to build. Might be a full ops system. Might be three AI agents. Might be one dashboard. Might be a combination. Weekly progress check-ins and a working pilot before the full build launches.
90 days of adoption support
Included
This is the part most consultants skip. Building the system is the easy part. Getting a crew that ran on spreadsheets and group texts to actually use something new is the work. We stay through that.
What This Is Worth
The cost of the gap between
running and optimized.
You have crews in the field, contracts active, customers getting served. Most contractors at your stage haven’t built what you have. That matters.
The gap between running and optimized is where money quietly disappears. Invoices that go out two weeks late. Overtime from crews running inefficient routes. Jobs that fall through because dispatch was a group text. A damage claim with no pre-bore photos to defend it.
Most contractors don’t know how much that gap is costing them until the analysis puts a number on each piece. Hours per week. Dollars per month. People affected. Year 1 ROI on every fix.
Most consultants present ideas. We present math.
Client Results
What contractors say
after going live.
Two contractors who started with an analysis and ended up with custom builds. Neither build looked the same.
“Before this, our billing was a mess: completed jobs sitting in text threads, work orders we couldn’t find, invoices going out weeks late. Now the invoice triggers the moment a tech closes the job. We stopped chasing payments. That alone covered what we paid for the build.”
“We were running dispatch on spreadsheets and group texts and jobs were falling through the cracks constantly. Gil rebuilt the whole system. The structure he put in place is already changing how we operate.”
The fit call is free. The analysis is paid and scoped to your operation. We quote it on the call before you commit.
Book your fit call →
About Gil Ramirez
Built by someone
who knows the industry.
I founded Telecom Contractor Solutions in Houston, TX after watching contractors lose six figures a year to systems that worked fine at 10 techs and collapsed at 40. They’d outgrow their tools before reaching the scale to justify enterprise software, and the gap in between is where money quietly disappeared.
That gap is where I work: billing delays, missed jobs, crews driving to the wrong site, overtime from routes nobody optimized. I built a repeatable operations system to close it. It works because it’s built specifically for this industry, not adapted from some generic template.
I build the system they should have had before the growth hit.
Would it be a bad idea to spend 30 minutes finding out if this is a fit for your operation?
The fit call is free. The analysis is scoped and quoted on that call, so you know what it costs before you commit. The build, if there is one, is built around what the analysis finds. No package to pick. No modules to decide between. No commitment until you’ve seen the roadmap and the ROI math.
What would you need to see from that call to feel like it was worth your time? That’s what we’ll cover.
One call. You leave knowing exactly what’s costing you and what it would take to fix it.